VIP Account Manager, English Speaking

• Build and maintain strong relationships with the client's VIP customers
• Provide exceptional service and support reflecting client brand standards
• Engage proactively with VIP customers to understand their needs, preferences, and gameplay goals
• Provide tailored recommendations and bespoke offers to maximize satisfaction and brand loyalty
• Serve as the primary liaison for English-speaking VIP customers
• Address inquiries and resolve platform or account issues
• Collaborate with internal cross-functional teams to deliver VIP experiences, event invitations, promotions, and rewards
• Monitor and analyze VIP customer activity and behavior to identify engagement and retention opportunities
• Develop, align, and execute VIP customer acquisition and retention strategies
• Track industry trends and best practices in VIP account management
• Work shifts aligned with UTC+10 to UTC+13 time zones

• Near perfect English, both written and spoken, as this will be the only language used during operations
• Previous experience in VIP account management or a similar customer-facing role
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong analytical skills, with the ability to interpret data and drive insights
• Experience in the iGaming, entertainment, or another fast-paced industry is a plus

• Vibrant community with over 40 nationalities across 8 global locations
• Hyper-growth and scale-up environment
• Professional growth opportunities
• Collaborative workplace
• Diversity-focused team environment