Virtual Assistant

• Manage and respond to emails, prioritizing urgent requests and routing messages as needed
• Support calendar coordination, meeting scheduling, and appointment confirmations
• Prepare and organize documents, spreadsheets, and digital files
• Perform accurate data entry and maintain updated records
• Assist with basic research and compile clear information summaries
• Track tasks, deadlines, and follow-ups using spreadsheets, project tools, or task management systems
• Handle customer or client requests professionally and communicate in a timely manner
• Monitor inboxes and escalate important communications when appropriate
• Coordinate routine administrative requests, document collection, and status tracking
• Maintain confidentiality of sensitive company and client information
• Follow client-specific processes, instructions, and documentation requirements
• Support onboarding and ongoing coordination by preparing templates, checklists, and required forms
• Assist with reports and status updates
• Support basic customer support activities, including responding to common inquiries and updating records
• Collaborate with internal teams to complete tasks accurately and on time
• Provide updates on assigned tasks, blockers, and pending items
• Perform other administrative and virtual assistant duties based on assigned client needs

• Bachelor's degree in Business Administration, Communications, or a related field is required
• Proven administrative or virtual assistant experience supporting daily operational needs
• Strong command of English for email and communication
• Experience with data entry, recordkeeping, and maintaining organized digital files
• Advanced proficiency in Microsoft Excel or Google Sheets
• Excellent analytical, problem-solving, and organizational skills
• Strong attention to detail and ability to meet deadlines
• Effective written and verbal communication skills
• Prior experience supporting U.S. clients or working with a U.S.-based team is strongly preferred
• Ability to work independently while maintaining regular communication with the client and internal team
• Comfort with learning new tools, workflows, and client-specific processes
• Willingness and ability to work hours aligned with the assigned U.S. client
• Reliable internet connection and a professional remote-work environment
• Experience with Google Workspace or Microsoft Office preferred
• Familiarity with Trello, Asana, ClickUp, or similar task management tools is an advantage

• Structured training, coaching, and performance feedback
• Professional growth opportunities within a global and expanding business environment
• Competitive compensation with opportunities for career advancement
• Remote work arrangement
• Experience and development in US operations support, administrative workflows, communication, and task coordination
• Collaboration with virtual assistant, operations, client service, and internal support teams
• Development of expertise in productivity tools, digital systems, and client communication processes