Field Application Specialist

• Support Binding Site/Thermo Fisher Scientific products in clinical and hospital laboratories
• Install solutions and configure analytical parameters and IT components
• Connect solutions to Laboratory Information Systems (LIS)
• Train customers on optimal instrument usage, capabilities, unique features, installation, and maintenance
• Provide timely remote-access and technical support to customers and colleagues
• Participate in cross-functional technical investigations and resolve complaints
• Carry out corrective interventions
• Participate confidently in technical product discussions
• Complete accurate service reports in Service CRM
• Maintain accurate records of customer kit usage
• Provide feedback to global product teams on instrument reliability and quality
• Support and sponsor middleware products using knowledge of sample rules
• Work across a wide variety of clinical and hospital laboratories

• Bachelor’s degree in Biology, Immunology and/or Biochemistry, or equivalent or a related field experience
• Significant experience in an applications role or in a medical diagnostics laboratory
• Proven IT skills for laboratory middleware management
• Strong technical competence and problem-solving abilities
• Ability to deliver technical presentations
• Customer-focused with excellent interpersonal skills
• Proficiency in English and Italian, written and verbal
• Availability to travel at short notice and occasionally work weekends/unsociable hours
• 75–85% field-based work
• Full driving license
• Some degree of PPE required
• Ability to work with hazardous/toxic materials and strong odors

• A company car that can also be used privately
• Outstanding development and career prospects in a globally growing company
• Innovative employer
• Supportive workplace culture with openness, team spirit, integrity, involvement, intensity, and innovation
• Equal opportunity employer committed to reasonable accommodation and diversity and inclusion