Project Coordinator

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
• Deliver exceptional customer service and maintain strong client relationships
• Accurately enter and manage data in relevant systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform other administrative tasks
• Handle 20–30+ calls per day
• Manage 15–25 emails daily
• Respond to 10+ internal messages via Slack and similar tools
• Switch efficiently between phone, email, Slack, and other tools
• Gather client information and schedule appointments
• Contact technicians, confirm availability, and coordinate accordingly
• Assist in acquiring billing information for clients and insurance companies
• Dispatch with a sense of urgency, identify client needs, oversee daily workflows, and facilitate communication across departments

• Minimum 2 years of experience in project coordination, administrative support, or related roles
• Proven ability to manage multiple projects simultaneously
• Familiarity with project management methodologies such as Agile, Waterfall, Scrum, or similar
• Experience using project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)
• Strong organizational and multitasking abilities
• Excellent communication and stakeholder management skills
• Proficient in scheduling and tracking project timelines
• Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools
• Experienced in coordinating meetings, taking minutes, and following up on action items
• Strong interpersonal and communication skills, with a focus on client satisfaction
• Willingness to develop and maintain strong client relationships via email and phone
• A growth mindset with a passion for continuous learning and development
• Ability to work both collaboratively and independently
• English proficiency at B2 level or above
• Values such as honesty and integrity
• Proactive problem-solver with a focus on removing roadblocks for clients
• Proven remote work experience with a dedicated home office setup, including a desktop, quality headset, and a stable internet connection
• Excellent English skills, especially for managing phone communication
• Must be comfortable working in the PDT timezone
• 8 hours/day within the 7 AM–7 PM PDT window
• Rotational Saturdays each month
• IC Only

• Opportunity to grow professionally
• Continuous learning and development