Customer Trainer

• Report directly to the Training Manager for the region
• Deliver da Vinci® System technology training
• Facilitate surgeon-led training for surgeons, first assistants, and operating-room staff across multiple surgical specialties
• Conduct da Vinci® Surgical System training programs at designated training centers and remote centers
• Lead and support specialized training programs and Society events
• Support surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as a subject matter expert for internal projects, including new product development, training material and protocol development, and training research initiatives
• Collaborate with the Training team to improve existing training programs
• Conduct in-services and system technology skills development activities with customers on new and established products
• Occasionally support the da Vinci® System in a hospital operating room
• Support system troubleshooting and maintenance at the training center
• Manage training center logistics, inventory, and training calendars
• Maintain capital equipment, including cleaning and sterilizing instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to quarterly organizational goals
• Develop competency in da Vinci® System technology, applications and advanced technology, OR Efficiency Training Pathway processes, and training/coaching techniques

• Fluent in English and Czech
• Polish beneficial to have
• High capacity and excellent problem solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• High capacity to learn in a fast paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 30%
• Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
• Ability to sit or stand for multiple hours
• Ability to lift up to 50 lbs.
• Knowledge of adult learning principles
• Medical-device experience
• Professional Training experience
• Clinical and/or operating room experience

• Remote work arrangement; employees come onsite when requested by the leader
• Opportunities for long-term growth and professional development
• Inclusive and diverse team culture
• Equal employment opportunity protections