Customer Success Manager, French Speaker

• Act as the voice of the customer and internal advocate
• Turn customer insights into actions that improve outcomes and experience
• Drive customer value realization and help customers maximize their Unit4 investment
• Increase product adoption and maturity through success planning, guidance, and value-added engagements
• Identify and drive upsell and cross-sell opportunities through qualified leads with Sales
• Act as the primary Customer Success point of contact, proactively managing risk and supporting retention
• Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes
• Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams
• Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams
• Manage retention and churn across the region, contributing to global retention objectives
• Drive adoption and effective utilization of the Success4U program

• Fluent in English and French, verbal and written
• Excellent communication and relationship management skills
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices, and trends
• Previous experience within ERP, HCM, and/or financial planning software industries is a plus
• Availability to travel as necessary, up to 20%
• Ability to lead through influence and trust
• Adaptable, curious, accountable, and collaborative
• Background checks may be required for customer projects and access to sensitive customer data
• Subject to applicable local laws, may require criminal record declaration, right to work, personal identification, and work history disclosures

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Culture built on trust and accountability
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all