Senior Technical Solutions Specialist

• Partner with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons and third-party integrations
• Lead technical discovery, demonstrations, pilots and proofs of concept
• Work directly with customer technical teams to establish success criteria, test feasibility and resolve technical challenges
• Design, build and validate API-based integrations and tailored workflows, including solutions using DBX Platform
• Deliver technical enablement and training to Sales Representatives, Account Managers, service delivery teams and channel partners
• Ensure effective handover to Customer Success and Channel teams, documenting proposed solutions, technical dependencies, customer expectations and deployment considerations
• Bring customer feedback and integration requirements to Dropbox Product teams and leadership to inform product improvements and priorities
• Travel to customer sites, conferences and relevant events as required

• 6+ years of experience as a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant or comparable customer-facing technical role
• Hands-on experience using REST APIs and at least one programming or scripting language to build, test and troubleshoot integrations
• Ability to explain authentication, data flows, technical decisions and personal contribution to delivered solutions
• Strong technical expertise in SaaS applications and integrations across cloud-hosted and on-premises environments, including collaboration or productivity technologies
• Experience implementing large-scale IT projects, SaaS solutions or enterprise deployments
• Strong written and verbal communication skills, with experience explaining technical concepts, business value and trade-offs to technical teams, executives and stakeholders
• Deep understanding of identity management and authentication, including Okta, Azure AD, Active Directory and SAML 2.0
• Understanding of security and networking technologies, including CASBs, SIEMs and/or DLPs
• Preferred: experience supporting API-led SaaS platforms, data platforms, cloud infrastructure or cloud storage solutions including Amazon S3
• Preferred: experience addressing customer use cases in media and entertainment, AI or security
• Preferred: understanding of workplace transformation trends and enterprise workflows, collaboration and technology adoption