User Support Coordinator, German Speaking

• Assist customers through incoming support requests
• Troubleshoot incidents requiring deeper technical know-how
• Resolve issues related to specialized products like SoundTouch
• Keep users updated with resolution progress
• Support innovative brands across technology, travel, fashion, and finance industries

• Fluency in German
• Solid command of English
• Great communication and customer care skills
• Experience or interest in audio products, wireless networking & live music tech
• Familiarity with Windows and macOS
• Prior experience in tech support or a fast-paced customer service role
• Ability to work a 39h/week schedule Monday–Friday between 09:00 and 20:00
• Must reside in mainland Spain for remote work; residents of the islands cannot be considered for remote roles

• Performance bonus
• Full paid training
• Work-from-home setup available across mainland Spain
• Career growth programs
• Language classes
• Leadership development