Technical Account Manager

• Own customers’ technical success with the UiPath platform
• Serve as a core member of each customer’s UiPath account team
• Lead technical workstreams supporting adoption plans and business value
• Provide technical advisory and guide customers’ automation-program maturity
• Provide infrastructure, installation, upgrade planning, guided assistance, and troubleshooting
• Enable technical stakeholders on UiPath platform best practices
• Conduct design and code reviews for selected automations
• Perform technical health checks and identify risks and continuous-improvement opportunities
• Collaborate with Product Support and subject-matter experts to resolve escalated incidents
• Provide technical advisory through webinars, demos, and speaking engagements
• Develop and improve team processes, assets, and delivery methodologies

• Minimum of 7 years of professional experience in technical customer-facing roles
• English and Arabic fluency required
• Solid background in programming; preferably .NET, with C#, C++, VB, Java, Python, or PowerShell acceptable
• Previous experience with UiPath or other intelligent automation products highly desired
• Prior experience in technical support or technical consulting is a plus
• SaaS and cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent presentation skills, including presenting to a large audience
• Computer Science degree or equivalent
• Willingness to travel up to 25%

• Flexible work arrangements, varying by business and role
• Reasonable accommodations for candidates on request
• Inclusive workplace with equal opportunities
• AI interview recording may be opted out of without impact on candidacy