Customer Success Manager, AI-Powered Affiliate Platform, iGaming

• Guide new customers through onboarding, platform setup, technical integrations, and successful product launches
• Build strong customer relationships and provide product training
• Promote feature adoption and help clients achieve their business objectives
• Monitor customer health, proactively identify risks, resolve issues before escalation, and manage contract renewals
• Identify upselling and cross-selling opportunities, support account growth, and maximize customer lifetime value
• Collect customer feedback and understand evolving customer needs
• Collaborate with Product and Engineering teams to improve the platform and customer experience
• Act as a trusted advisor to customers and ensure ongoing value from Scaleo's products and services

• Proven experience in Customer Success or a similar customer-facing role within an established B2B SaaS or IT product company
• Experience working as part of a structured customer-facing team in a mature B2B product environment, rather than exclusively in outsourcing, agency, or basic software-tool businesses
• Hands-on experience managing B2B customer relationships, understanding customer needs, and helping clients achieve measurable business outcomes
• Proactive, customer-centric approach with a strong sense of ownership and accountability
• Ability to anticipate customer challenges, identify potential risks, and resolve issues before they escalate
• Strong communication, relationship-building, and problem-solving skills
• Ability to work independently, manage priorities, and consistently follow through on commitments
• Nice to have: Experience managing the full customer lifecycle, including onboarding, implementation, adoption, account management, retention, and renewals
• Nice to have: Experience in Affiliate Marketing, AdTech, or iGaming
• Nice to have: Experience with affiliate marketing software, tracking platforms, or affiliate management solutions
• Nice to have: Experience with AdTech platforms and advertising technology products
• Nice to have: Experience with iGaming operators in Affiliate Manager or Advertiser Manager roles
• Nice to have: Experience with iGaming platform providers in Account Manager, Partnership Manager, or Sales Manager roles
• Nice to have: Experience identifying upsell and cross-sell opportunities within existing customer accounts
• Nice to have: Experience collaborating with Product and Engineering teams to address customer needs and improve product functionality

• Regular annual salary reviews
• Flexible working arrangements: Work remotely or from our offices in Prague or Sumy
• Flexible paid vacation and sick leave
• Company-funded learning and development opportunities
• Collaborative colleagues and team events
• Welcoming office environment with refreshments