Senior Lead – Billing and Disputes

• Investigate and resolve customer disputes related to invoices, pricing, contracts, credits, payments, and billing terms
• Review customer contracts, purchase orders, invoices, billing schedules, and supporting documentation to determine dispute validity
• Research discrepancies between contractual terms, customer expectations, and amounts billed
• Partner with Billing, Revenue Accounting, Sales, Operations, and other departments to resolve disputes efficiently
• Determine appropriate adjustments, credits, rebills, or other resolutions according to company policies and contractual requirements
• Prepare and process credit memos, debit memos, billing adjustments, and other accounting transactions
• Maintain accurate documentation and supporting evidence for dispute resolutions
• Track outstanding disputes and proactively follow up for timely resolution
• Identify recurring dispute trends and recommend process improvements
• Ensure dispute resolutions are reflected in accounting and billing systems
• Support month-end and year-end close activities related to accounts receivable and billing
• Provide documentation and explanations to internal and external auditors
• Develop and maintain reports and metrics on dispute volume, aging, resolution time, and financial impact
• Assist with improving billing processes, controls, and procedures
• Build working relationships across Finance, Sales, Operations, and Customer Service

• Bachelor's degree in Accounting, Finance, Business, or a related field
• 6+ years of accounting, accounts receivable, billing, or related finance experience
• Strong understanding of basic accounting principles
• Experience analyzing invoices, contracts, purchase orders, and account balances
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple disputes and priorities simultaneously
• Proficiency with Microsoft Excel and accounting/ERP systems
• Experience with complex B2B or enterprise billing
• Experience working with contractual billing arrangements
• Experience with ERP systems such as Oracle, SAP, or similar platforms
• Experience working with SaaS, software, technology, professional services, or other subscription-based businesses
• Experience developing dispute-aging and accounts-receivable reporting
• Experience identifying root causes of recurring billing disputes

• Performance Bonus
• Flexible work arrangements
• Discretionary Time Off (DTO)
• Global paid parental leave
• Employee Assistance Program (EAP)
• Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate