Intern – Operations Center

• Handle inbound overflow calls and route them appropriately
• Support the screening and initial handling of requests through the chatbot
• Support scheduling visits to partner educational institutions
• Handle, triage, and respond to low-complexity emails
• Participate in periodic meetings to close out the department’s monthly activities
• Participate in weekly team alignment meetings
• Support the maintenance and monitoring of the department’s operational spreadsheets
• Register new secondary and technical education institutions in the system
• Register courses and update low-complexity educational institution records
• Answer students’ basic questions about internship regulations
• Validate documentation and register users in the educational institutions’ access management system
• Handle low-complexity operational tickets in the Zendesk platform

• Currently pursuing a university degree in Business Administration, Marketing Technology, Human Resources Management, Advertising, or a related field
• Basic knowledge of Microsoft Office and/or G Suite
• Comfortable working with computerized systems
• Strong verbal and written communication skills
• Willingness to perform tasks requiring focus and attention to detail
• Must have at least one year remaining before completing the degree and/or internship
• Must live in the Federal District or nearby area

• Meal allowance
• Life insurance
• SESC membership
• 13th-month stipend
• Home office allowance
• Paid break period
• Corporate University with development courses and learning paths
• Corporate physical and digital library
• Close feedback and support from leadership
• People-centered work culture committed to diversity and inclusion
• Collaborative environment with opportunities to propose ideas
• Internal events with social impact
• 100% remote work