Service Engineer

• Provide service and customer support during field and inhouse visits or dispatches
• Manage on-site installation, repair, maintenance and testing tasks
• Diagnose errors or technical problems and determine appropriate solutions
• Produce timely and detailed service reports
• Ensure timely and correct documentation of processes
• Operate vehicles safely and use field automation systems
• Follow company field procedures and protocols
• Cooperate with the technical team and share information across the organization
• Understand customer requirements and make appropriate recommendations and briefings
• Contact customers concerning customer-file processes
• Build positive customer relationships
• Support domestic and international customer installations, maintenance, repairs, training and other service activities
• Share technical knowledge and best practices and support development and training of junior team members
• Achieve assigned service KPIs, including utilization, response time, service quality, customer satisfaction and other defined performance metrics

• Technical degree in chemistry, biology, physical measurements or similar
• Minimum 2 years of proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness and ability to travel domestically and internationally
• High customer orientation
• Team spirit
• Ability to share knowledge, collaborate effectively, and support the development of colleagues
• Familiarity with mobile tools and applications
• Good command of spoken and written English