Fraud Investigator II – Backoffice

• Work investigation queues and own complex fraud cases end-to-end, including offline fraud, suspected rings, and coordinated schemes
• Close fraud cases with a documented MO and evidence trail
• Analyze transaction and behavioral data to identify fraud patterns and propose mitigation actions
• Produce concise investigation reports with findings, evidence, and recommended actions for the Investigations Lead
• Collaborate with Operations and Strategy teams on cases requiring deeper investigation
• Document investigation methodologies so findings are reproducible and learnings stay with the team
• Support ad hoc projects, process optimizations, tool enhancements, and fraud prevention campaigns

• Graduation from any Business Major
• Fluent in English (oral & written)
• Experience in Fraud Investigative Roles and Transaction Monitoring
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Willingness to learn and adapt to various schedules
• Able to adapt to a fast-paced environment
• SQL and AI basics are a plus
• Equivalent competencies in the listed requirements will also be considered

• IMSS
• Infonavit
• Year-end bonus (aguinaldo)
• Performance Bonus
• Food and Wifi Vouchers (Vales de Despensa y Teletrabajo)
• Full access to Coursera
• 5 extra days of PTO (Paid Time Off)
• Wellness & Medical Program
• Clear and empowering opportunities for professional advancement
• Collaborative culture defined by transparency, agility, and customer-centricity
• Work model: currently fully remote, with a future transition to a hybrid setup