Account Manager – Strategic Sales

• Own, retain, and expand a defined book of strategic accounts through structured farming, deep customer engagement, and long-term value creation
• Drive multi-product expansion, renewal strength, and durable executive relationships
• Partner closely with internal teams to unlock expansion opportunities across usage, teams, and product lines
• Own a portfolio of strategic customers with accountability for long-term revenue growth and retention
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
• Develop trusted relationships with technical user and executive stakeholders
• Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones
• Identify and mitigate renewal or contraction risks in partnership with Internal teams
• Act as the central point of ownership across internal teams
• Maintain strong Salesforce hygiene to support forecasting and decision-making
• Report to the Sales Manager

• 5 - 8 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
• Willingness to work region-aligned time zones, based on customer coverage
• Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
• Solid understanding of Software SaaS/ SaaS adjacent business models
• Comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
• Previous exposure or success in international sales and account management will be considered a significant plus
• Bachelor’s degree required
• Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
• Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
• Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
• Strong grasp of SaaS business models and comfort selling into technical organizations
• Ability to engage customers through regular in-person meetings, including onsite visits
• Ability to develop trusted relationships with technical user and executive stakeholders
• Ability to identify and mitigate renewal or contraction risks in partnership with Internal teams
• Ability to act as the central point of ownership across internal teams
• Strong Salesforce hygiene to support forecasting and decision-making

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience