Lead Technical Support Engineer, Manufacturing Information Systems

• Provide technical leadership for customer and manufacturing site implementations
• Lead deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications
• Guide Implementation Support Engineers in configuring workflows, operator UIs, business rules, integrations, user roles, permissions, and application settings
• Serve as the highest technical escalation point for complex or high-risk implementation issues
• Partner with Engineering on product defects
• Establish and maintain implementation standards, patterns, and best practices
• Partner with Manufacturing Operations, IT, Product, and Engineering to translate production requirements into effective solutions
• Validate application functionality and troubleshoot configuration, deployment, and production issues
• Monitor implementation milestones, identify risks, and ensure timely delivery
• Develop and maintain implementation documentation, SOPs, configuration guides, and knowledge resources
• Train end users and manufacturing supervisors on application functionality and best practices
• Identify opportunities to improve implementation processes, application usability, and customer experience
• Provide customer and manufacturing feedback to Product and Engineering for product enhancements

• 6+ years of experience in application implementation, technical support, software deployment, or systems engineering
• Experience configuring enterprise or web-based applications
• Understanding of client-server architecture and REST APIs
• Familiarity with AWS cloud platform
• Familiarity with version control tools such as Git
• Basic knowledge of SQL for data validation and troubleshooting
• Familiarity with Windows and Linux environments
• Excellent communication and stakeholder management abilities
• Ability to work with cross-functional technical and business teams
• Willingness to travel to manufacturing sites as required
• Bachelor's degree in Computer Science, Information Technology, Electronics, Industrial Engineering, or a related field (nice to have)
• Experience with Manufacturing Systems, Factory Automation, or Industrial Software (nice to have)
• Experience with Agile/Scrum methodologies (nice to have)
• Experience using ticketing tools such as Jira or Zendesk (nice to have)

• Remote-First operating model and culture
• Flexibility to work from home
• Collaboration spaces for team members to work physically together
• Autonomy to define team roadmaps
• Freedom to use programming languages and technologies that suit the team
• Opportunity to make enterprise-level impact in a small, nimble environment
• Inclusive culture of fairness, respect, and belonging