First-Line Manager, German & English

• Respond to all incoming customer inquiries within 5–7 minutes
• Make timely callbacks for missed calls in accordance with the contact protocol
• Collect initial customer information strictly according to the prescribed script
• Communicate with customers in writing via WhatsApp and email
• Carefully document deals in the CRM
• Efficiently manage the sales funnel
• Make outbound calls to invite customers to webinars, inform them about promotions, and conduct customer interviews

• Excellent communication skills and fluent, articulate speech
• Outgoing personality and enjoyment of speaking with people from diverse backgrounds
• Friendly demeanor and the ability to build trust quickly
• Enjoyment of working with people
• Emotional stability and the ability to adapt quickly to unexpected situations
• Motivation to develop professionally in sales
• Fluency in English and German, both written and spoken
• Russian language skills are an advantage
• Responsible and self-disciplined approach to work
• Ability to work effectively in a remote environment

• Remote work
• Fixed salary of €700 plus a KPI-based bonus: €5 for each lead for which a manager schedules a consultation
• Established scripts and work processes
• Contract with a German company
• Full-time position, 5 days per week: 2 days from 12:00–21:00 and 3 days from 10:00–19:00 (CET)
• Work at an international education center; your future colleagues come from leading German and American IT companies
• Career opportunities: progression to Team Lead with a monthly income of up to €3,000