Legal Case Manager

• Answer incoming phone calls professionally and welcome clients.
• Route calls and messages to appropriate team members.
• Conduct client intake and collect essential information.
• Manage calendars and schedule appointments.
• Follow up with clients regarding appointments and pending matters.
• Collect and verify questionnaires, intake forms, and required documentation.
• Contact clients for additional information needed to advance matters.
• Enter and maintain client information in firm software and databases.
• Update client records with communications and case progress while ensuring compliance with internal standards.
• Prepare software-generated legal documents and organize digital files.
• Review documents for formatting, pagination, headers, footers, and final quality.
• Provide clients secure access to the online client portal.
• Participate in weekly team meetings and prepare status reports.
• Organize and prioritize daily and weekly workloads.
• Coordinate client signing ceremonies, including scheduling notaries and witnesses for in-person and virtual appointments.
• Prepare standard client correspondence, including engagement, information-request, non-engagement, and closing letters.
• Perform additional administrative and client service duties as assigned.

• Minimum of 3 years of experience in administrative positions for Legal Environments in U.S
• Customer service, hospitality, or marketing experience is considered an asset.
• Excellent verbal and written communication skills.
• Friendly, professional, energetic, and client-focused demeanor.
• Strong organizational and time management skills with the ability to handle multiple deadlines.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with a team.
• Strong computer skills with the ability to quickly learn new software platforms.
• Excellent problem-solving abilities with a proactive, solution-oriented mindset.
• Professionalism, integrity, and a commitment to delivering exceptional client service.
• Monday through Friday, 8:00 AM–5:00 PM EST schedule availability.

• Competitive pay in US Dollars
• Work with respected business professionals
• Team member input is valued and encouraged
• Multiple payment methods (Zelle, Face Bank, Binance)
• Payment every two weeks
• Birthday and work anniversary celebrations
• Alliances with brands granting extra benefits to freelancers
• Weekly recreation dynamics fostering a healthy work environment
• Set client-defined work schedule
• Training may be required
• Performance measured through KPIs and goals