Field Service Engineer

• Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
• Install and optimize LCSQ, LCQQQ, GCQQQ, LCQTOF, and GCQTOF hardware, software, networking products, and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Advise customers on preventive maintenance and configurations affecting product performance
• Proactively respond to potential equipment or software issues to prevent unplanned business interruptions
• Deliver fully integrated solutions including peripherals, communications, operating systems, and application software
• Serve as an internal technical resource and manage product escalations
• Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions
• Deliver internal technical training and maintenance seminars/workshops for field engineers or customers
• Train other field engineers or customers
• Calibrate equipment on-site for large-volume customers
• Qualify leads

• Bachelor's or Master's Degree or equivalent
• Post-graduate, certification, and/or license may be required
• Typically, at least 1-2+ years relevant experience
• Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements
• Willingness to travel 75% of the time
• Day shift

• Full-time weekly schedule
• Travel required: 75% of the time