Application Support Analyst

• Provide daily operational support for IRIS (Enablon) and related applications
• Investigate incidents, identify root causes, and implement solutions
• Coordinate activities with global teams, users, and vendors
• Support enhancements, upgrades, and deployments
• Participate in configuration, testing, and implementation
• Manage incidents, problems, changes, and service requests
• Gather requirements and support process and data improvements
• Keep documentation and the knowledge base up to date

• Advanced knowledge of and hands-on experience with Enablon (IRIS)
• Experience supporting and managing incidents in enterprise applications
• Troubleshooting, root cause analysis, and problem resolution
• Change management, problem management, and IT operations
• Business requirements gathering and analysis
• Agile methodologies
• Stakeholder and vendor management
• Advanced English proficiency
• 2 to 3 years of experience in Application Support or similar roles
• Experience with third-party-managed applications
• Advanced knowledge of the Enablon platform
• Experience with incident management and production support
• Participation in testing and deployment cycles
• Experience interacting with business functions, vendors, and global teams
• Knowledge of ITIL processes
• Analytical skills and the ability to translate requirements into solutions
• Preferred: Previous experience with Enablon in ExxonMobil environments
• Preferred: Experience with Safety, Environmental, or Risk Management applications
• Preferred: Knowledge of cloud solutions
• Preferred: Basic programming or scripting skills
• Preferred: ITIL certification
• Preferred: Experience with application integrations and data interfaces

• Potential contract extension through September 1, 2027
• 100% remote work