Customer Success Officer, Drietalig NL/FR/EN

• Contribute to the economic success of Accountable Banking
• Optimize workflows supporting Accountable Banking's success
• Support the design of internal and external processes
• Communicate directly with Accountable Banking customers in Dutch, French, and English
• Act as an interface between users and the banking partner
• Develop and implement user communication concepts
• Collaborate with colleagues in Berlin and Brussels on user communication
• Assist with testing to improve user journeys in the mobile and web app
• Work closely with marketing and product teams to ensure an excellent customer journey

• Completed degree or training, or relevant professional experience
• Fluent in Dutch, French, and English
• Perfect command of written and spoken French, Dutch, and English
• Strong communication skills and empathy
• Hands-on mentality, initiative, motivation, and results-oriented thinking
• Interest in self-employment and related topics
• Ideally, experience in self-employment-related areas
• Willingness to work in a growing, highly motivated start-up
• Ability to contribute actively to the company

• €8/day meal vouchers
• Eco Chèques (€250 per full year worked)
• Hospital insurance DKV
• 25 days holiday per full year worked
• Option to work from home
• International, highly motivated team
• Long-term prospects with opportunities for advancement
• Team events and offsites throughout Europe
• Steep learning curve through a high degree of personal responsibility
• Direct collaboration with management and founders
• Full-time permanent employment contract