ServiceNow Technical Consultant – HAM

• Design the solution architecture, establish processes, and implement or enhance the HAM module.
• Guide clients on ITAM best practices, prioritizing the use of standard platform functionality and avoiding unnecessary customizations.
• Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
• Structure and optimize data normalization to ensure data quality in the production environment.
• Develop automations for asset lifecycle events using Flow Designer.
• Implement and support hardware asset management processes on the ServiceNow platform.
• Ensure the quality and reliability of CMDB data, including attributes and relationships.
• Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
• Collaborate with Procurement, Finance, Security, and IT to ensure effective asset lifecycle management.
• Provide technical support for ITAM, ensuring best practices, performance, and compliance.

• Experience with ServiceNow ITAM projects.
• Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA.
• Knowledge of IT asset management (ITAM) governance practices.
• Strong knowledge of CMDB, including governance and relationships.
• Knowledge of ITIL and service management practices.
• Intermediate to advanced English proficiency.
• Ownership mindset and a proactive approach to delivery.
• Strong communication skills for working with technical teams and clients.
• Ongoing interest in learning and professional development.
• Adaptability to dynamic, growing environments.
• Fluency in English is a plus.
• Advanced Spanish is a plus.
• Postgraduate degree or MBA is a plus.

• Flexible Benefits: Meal voucher / food allowance.
• SulAmérica Health Insurance – no co-pay and 100% employer-funded.
• SulAmérica Dental Plan – 100% employer-funded.
• Home Office Allowance.
• Life Insurance.
• Childcare Assistance.
• Profit-Sharing Program (PPR).
• Quality of Life and Well-Being: Wellhub (formerly Gympass).
• Digital Urgent Care: 24/7 telemedicine with service within 20 minutes.
• Telehealth consultations with medical specialists.
• Chronic Care Management: personalized, multidisciplinary support.
• Pregnancy Program: support throughout pregnancy from qualified professionals.
• Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists.
• Social Support: social workers and legal and financial guidance.
• Emotional Health: check-ups, psychotherapy, and an emergency and crisis support center.
• Benefits Club – Education and Career: partnerships with courses, colleges, and language schools.
• Shark Academy: ongoing training and fully funded certifications.
• #sharkteam: exchange of experience and knowledge with a team recognized in the market.
• Aoop Lovers: gamification program where points can be exchanged for prizes.