Customer Support Agent

• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content Annotations/Content Moderation
• Resolving customer questions professionally and efficiently
• Escalating complex issues where required
• Maintaining accurate records in customer support systems
• Following client processes and quality standards
• Contributing to customer satisfaction and continuous service improvement

• Based in Europe with valid work authorisation
• Native or professional proficiency in ICELANDIC language
• Good English communication skills
• 1–3 years of customer support or customer service experience preferred
• Comfortable communicating through phone, email and chat
• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
• Ability to work independently in a remote environment
• Reliable internet connection and suitable home office setup with laptop/desktop

• Fully remote work within Europe
• Opportunity to work with international companies
• AI-enhanced customer support environment
• Continuous learning and development
• Opportunity for long-term collaboration based on project availability