Network Engineer, Juniper

• Ensure maximum possible service availability and performance
• Provision customer network services on core equipment
• Provide support services for Engineering and other technical teams
• Manage and maintain monitoring systems
• Troubleshoot faults, isolate problems, and implement corrective actions or escalate to network engineering
• Liaise with third-party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate issues
• Provision and configure core network devices and tools, including IP assignment, core network configuration, DNS setup, monitoring software, NNI ports and services, and MOP implementation
• Build, install, and configure network equipment
• Perform and maintain hardware, serial number, security, and configuration audits
• Write custom monitoring plugins and configure bespoke graphing
• Maintain NOC wiki and technical documentation
• Develop network and system administration knowledge and skills
• Serve as Tier 3 escalation point for core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required
• Communicate and collaborate with technical support, service provisioning, sales, and Engineering teams

• 5+ years’ experience in Network Operation
• Advanced troubleshooting knowledge of TCP/IP routing protocols including STP, VRRP, BGP, OSPF, EIGRP, and IPSec
• Strong knowledge of WAN technologies
• Hands-on experience with Cisco, Juniper, and Adtran routing, switching, and firewall network devices
• Experience with VOIP, VPNs, and security protocols
• Experience with SD-WAN deployment preferred
• JNCIA or CCNA certification required
• JNCIP or CCNP certification preferred
• Strong familiarity with Linux OS/networking
• Experience with centralized device monitoring and management tools
• Strong knowledge of network monitoring and troubleshooting
• Ability to effectively juggle and multitask
• Strong attention to detail and organization skills
• Ability to analyze complex situations and use troubleshooting skills, systems, tools, and creative problem-solving under pressure
• Ability to work within a global team in a fast-paced, dynamic environment with limited supervision
• Must be based in LATAM
• Must have a reliable internet connection and suitable workspace
• Availability for night shift: 10:00 PM–7:00 AM PST or 11:00 PM–8:00 AM PST

• Fully remote work arrangement
• Reliable internet connection and suitable workspace required to support remote work
• Potential participation in 24x7 call-out rotation