Junior Customer Success Executive

• Act as a professional point of contact for day-to-day customer and partner queries
• Manage the Customer Success mailbox and track enquiries through to resolution
• Support non-managed service customers with administrative requests, service queries and general customer support
• Provide customers and partners with service updates, progress information and follow-up on agreed actions
• Maintain customer records, contact details and communication notes
• Escalate customer concerns or risks to appropriate internal teams
• Prepare monthly, quarterly and ad hoc service reports using agreed templates and internal data sources
• Review reports for accuracy, consistency and presentation
• Collate information from internal teams for customer and partner reporting
• Maintain reporting schedules and identify gaps or inconsistencies
• Prepare customer service review packs, action trackers and meeting notes
• Attend service review meetings and capture actions, updates and next steps
• Maintain action logs and track progress through completion
• Coordinate internal updates against customer actions
• Maintain customer documentation, trackers and internal records
• Update welcome packs, service schedules and customer information documents
• Assist with internal reporting and statistics
• Coordinate customer and partner requests across internal teams
• Highlight opportunities to improve templates, reporting processes and customer communications

• Strong administration, organisation and time management skills
• Excellent attention to detail
• Confident written and verbal communication skills
• Professional and customer-focused approach
• Ability to manage multiple tasks and follow up on actions
• Good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Ability to work remotely while staying engaged, responsive and well organised
• Proactive attitude and willingness to learn
• Experience in customer service, administration, account support or service delivery support would be beneficial
• Experience within IT, telecoms, managed services or cyber security would be advantageous but is not essential
• Willingness to learn about managed services, customer reporting and service delivery

• Competitive compensation
• Strong benefits
• Clear path for career progression
• Work with experienced cybersecurity professionals on meaningful, high-impact engagements
• Exposure to a wide range of industries, challenges, and modern Microsoft security solutions
• Collaborative environment that values expertise, autonomy, and continuous learning
• Fully remote work arrangement