Customer Engineer

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports.

• Offers of employment are conditional upon passage of screening criteria applicable to the job.
• Compliance with operational and safety procedures is required.