Software Engineer, L2

• Develop and deliver new capabilities in the Twilio Flex platform
• Design, implement, own, and operate microservices end to end in the cloud
• Build and maintain highly scalable distributed systems focused on reliability and performance
• Design, develop, test, and deploy Flex platform services on AWS using microservices architecture
• Own services end to end, respond to incidents, participate in on-call rotation, and drive root-cause analyses
• Write automated unit and integration tests
• Contribute to CI/CD pipelines and deployment tooling
• Refactor systems and reduce technical debt
• Uphold engineering standards through code reviews and design discussions
• Collaborate with product and engineering peers to influence roadmap priorities and propose architectural solutions
• Document systems and contribute to runbooks, design documents, and operational playbooks
• Help build Flex engineering capacity and a center of excellence for the Flex business unit

• Bachelor’s or Master’s degree in Computer Science or related industry experience
• 3–5 years of experience developing highly available, secure, native cloud enterprise SaaS applications in Java
• Experience with AWS, GCP, or other public cloud infrastructure platforms
• Experience building highly scalable, real-time distributed systems based on microservices architecture
• Experience with Docker/Kubernetes container technologies
• Experience with REST API design and implementation
• Experience with SQL/NoSQL databases and caches
• Experience implementing modern automated testing and CI/CD pipelines
• Ability to translate system designs into software implementations
• Good engineering practices covering development and test techniques, security, and automation
• Expertise in solving complex production issues
• Aptitude to learn and execute quickly in a small team
• Experience with iterative development and deployment, Scrum, and Agile methodologies
• Clear and concise oral and written communication
• Occasional travel may be required
• Role is based in India: Karnataka, Tamil Nadu, Telangana State, Maharashtra, or New Delhi

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Support for employee volunteering and donation efforts
• Remote-first work arrangement
• Occasional in-person team gatherings, functional off-sites, customer meetings, and project or team meetings