Senior Engineer, Cloud Operations – Contract Position

• Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services
• Own and evolve key components of the SaaS platform running on AWS and GCP
• Manage, improve, and scale the observability stack and operational processes
• Analyze performance, usability, and platform stability issues and propose long-term solutions
• Identify bottlenecks, manual workflows, and suboptimal processes and automate them into reliable, measurable systems
• Work on multiple initiatives in parallel and collaborate across teams to establish and promote best practices
• Mature engineering processes from ad hoc to well-documented, optimized, and repeatable
• Improve scalability, cost efficiency, and reliability of cloud components
• Participate in a 24/7 on-call rotation
• Complete 30-, 60-, and 90-day onboarding objectives, including learning products and environments, contributing to initiatives, reviewing pull requests, participating in design discussions, and taking ownership of components

• Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP
• Hands-on experience with Kubernetes (EKS/GKE) and service mesh technologies
• Strong background in observability systems for monitoring, alerting, and performance analysis
• Experience building and optimizing centralized logging pipelines for large-scale systems
• On-call experience, including troubleshooting, incident response, and system administration
• 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles
• Proficiency with Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio
• Strong scripting skills; Python, Bash, and/or TypeScript preferred
• Hands-on experience with CI/CD ecosystems and tooling, including GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, and Grafana
• Experience with relational databases such as PostgreSQL or MySQL, including HA design, query optimization, and debugging
• Proven experience operating distributed systems and applying CI/CD best practices
• Telephony infrastructure experience is a plus

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture