Customer Success Manager, Dutch Speaking

• Act as the voice of the customer and internal customer advocate
• Turn customer insights into actions that improve outcomes and experience
• Drive customer value realization and maximize the value of Unit4 investments
• Increase product adoption and maturity through success planning, guidance, and customer engagements
• Identify and drive qualified upsell and cross-sell opportunities with Sales
• Act as the primary Customer Success contact, proactively managing risk and supporting retention
• Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes
• Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams
• Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales
• Manage retention and churn across the region
• Drive adoption and effective utilization of the Success4U program

• Fluent in English (verbal and written)
• Swedish or Dutch language skills considered a plus
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices, and trends
• Previous experience within ERP, HCM, and/or financial planning software industries is a plus
• Excellent communication and relationship management skills
• Ability to lead through influence and trust
• Availability to travel as necessary, up to 20%
• May require security clearance and background checks for customer projects and access to sensitive customer data
• Must provide right-to-work, personal identification, and work history information if required by applicable local laws

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme