Network, Technical Support Engineer – English & Spanish Speaker

• Provide 2nd and 3rd line technical support via email, telephone, and live chat to global customers
• Provide technical support through remote sessions
• Deliver technical support services and investigate arising issues
• Replicate customer configurations to troubleshoot complex errors
• Resolve escalated support incidents from customers and partners
• Progress simultaneous high-profile and high-priority issues
• Develop and maintain technical skills in selected products
• Undertake training to achieve and maintain accreditation in selected products

• Understanding of TCP/IP, routing, switching, related protocols, network environments, and topologies
• Thorough understanding of networking protocols
• Experience with TCP/IP, routing, switching, and related protocols
• Administration, installation, and troubleshooting of Windows- or Linux-based devices and networks
• Excellent written and verbal English language skills
• Proficiency in Spanish
• French and German language skills are an asset
• Passion for networking, security, Linux, and technical subjects
• Keen to learn, embrace new technologies, and commit to rapid skills development

• Training with industry-recognized qualifications
• Professional development tailored to technical, customer service, and professional skills
• Opportunity to develop practical skills and experience across a range of technologies
• Vendor certifications and accreditation training
• Equal opportunity employment