Admin Assistant, Receptionist – Real Estate

• Act as the first point of contact for the real estate agency
• Answer incoming calls, identify caller needs, and direct callers to the appropriate team member
• Return missed calls, follow up on general inquiries, and make outbound calls to clients, tenants, or tradespeople
• Take detailed messages, capture lead information, and log inquiries for follow-up
• Answer basic questions about property listings, inspection times, and appointment bookings
• Coordinate and schedule appointments, property viewings, and meetings
• Make friendly but firm follow-up calls to tenants regarding rent arrears
• Update client profiles, call logs, and incoming inquiries in the CRM
• Liaise with agents and property managers to communicate critical information
• Handle email correspondence, basic data entry, and file organization

• Flawless verbal and written English skills
• Warm, confident, and professional phone manner
• Quick learner able to switch between phone calls, administrative tasks, and system updates
• Highly dependable and honest when handling sensitive client information in a remote environment
• Previous experience using PropertyTree is a massive advantage
• Resourceful and eager to grow; receptive to feedback
• Proven capability in effectively using Generative AI and automation tools to enhance daily output, draft communications, and optimize administrative processes
• Previous experience supporting the Australian Real Estate industry is a major plus
• Prior experience in a receptionist, front desk, or phone-heavy customer service role
• Reliable high-speed internet
• Secure work-from-home setup
• Capacity to work Victorian business hours (AEST/AEDT)

• Remote position
• Work-from-home setup
• Capacity to work Victorian business hours (AEST/AEDT)