Staff Engineer – Tech Support L2

• Offer technical support for end-users and application developers of a managed Kubernetes cluster solution deployed at the edge
• Troubleshoot complex infrastructure, networking, deployment, and performance issues in cloud environments
• Deploy and manage Kubernetes clusters and containerized workloads, ensuring scalability, reliability, and security
• Log, monitor, and resolve incidents
• Augment the knowledge base and provide status reporting
• Maintain cloud-native infrastructure and platform services supporting enterprise applications
• Maintain monitoring, logging, tracing, and observability solutions
• Maintain Infrastructure as Code solutions using Terraform and related automation tools
• Use GitOps practices with FluxCD, Helm, and Kubernetes for infrastructure and application lifecycle management
• Collaborate with development, security, and operations teams to maintain and upgrade scalable cloud-native solutions
• Develop automation scripts and internal tools to improve operational efficiency and platform reliability

• High proficiency in English
• Strong analytical and problem-solving skills for complex issues in scalable and resilient cloud-native environments
• Expertise in Kubernetes and container orchestration
• Expertise in Docker and container technologies
• Expertise in cloud computing, including AWS or AliCloud compute, networking, and security configurations (e.g., VPC, security groups)
• Expertise in Helm and Kustomize
• Expertise in Terraform and Infrastructure as Code (IaC)
• Expertise in GitOps, including FluxCD
• Expertise in CI/CD automation
• Expertise in observability, including Prometheus, Grafana, OpenTelemetry, Jaeger, and Thanos
• Expertise in Python and Bash scripting
• Expertise in monitoring, logging, and distributed tracing
• Expertise in DevOps and platform engineering

• Remote work
• Full-time employment