Medical Information Officer – Polish and German Speaker

• Handle incoming medical information requests by telephone
• Receive and document pharmacovigilance cases and product quality complaints
• Communicate professionally with healthcare professionals and patients
• Ensure requests and cases are processed accurately and within agreed deadlines
• Prepare client reports and provide relevant KPIs
• Maintain complete and accurate records in the required systems
• Follow internal procedures, client requirements and applicable quality standards
• Contribute to a high level of client and customer satisfaction

• Bachelor's or Master's degree in a scientific field, or a healthcare qualification such as nursing or pharmacy
• 1–4 years of experience in a medical, healthcare or scientific environment
• Previous experience handling medical information, pharmacovigilance or product quality complaints would be an advantage
• Experience communicating with healthcare professionals or patients is highly valued
• Fluent Polish
• Fluent German
• Fluent English
• All three languages are mandatory
• Must be based in Poland; the posting also states the successful candidate must be based within the European Union due to client and telephone-related requirements

• Permanent employment
• Fully remote work
• Opportunity to grow your career
• Purpose-driven work shaping the future of life sciences
• Innovative, forward-thinking global team environment