Senior Email Operations Team Manager

• Own email-channel-driven attributed revenue as a business outcome
• Define email and push notification strategy aligned with product and marketing strategies
• Lead churn-prevention and win-back initiatives across email and push notifications
• Set the email roadmap for 2026 and beyond across three products
• Define email’s role in multi-channel orchestration
• Translate behavioral signals, predictive churn scores, and lifecycle classifications into segmentation logic and program triggers
• Define data requirements for email programs and own data requests
• Own the team’s contribution to the revenue attribution model
• Partner with data teams on lifecycle-stage KPIs and attribution validation
• Own email dashboards with the data team
• Use generative and agentic AI tooling for personalization and automation
• Manage and develop three email marketing specialists
• Coordinate with email development, data, demand generation, and product stakeholders
• Maintain and evolve automated email journeys across all four products in airEML
• Ensure email deliverability and list health at scale

• 5+ years in email marketing as a senior contributor or leader, retention marketing, or lifecycle marketing with an email focus
• B2C or B2B SaaS/subscription product experience at scale preferred
• Proven end-to-end ownership of an email and/or retention/lifecycle program, including strategy, journey design, segmentation logic, and KPI ownership
• Familiarity with attribution models and attribution windows
• Experience using behavioral data and predictive models for segmentation, such as churn scoring or lifecycle stage classification
• Hands-on experience with a major marketing automation or email platform: Braze, Klaviyo, Iterable, Marketo, HubSpot, or an internal equivalent
• Cross-functional collaboration experience with Product and Data Science teams
• Strategic thinking at the program level
• Strong analytical skills, including dashboards and data-warehouse-sourced data
• Understanding of email deliverability and list health at scale (100K+ subscriber base)
• A Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience
• Upper-Intermediate (B2) or higher English, written and spoken
• Experience in a multi-product or multi-brand environment

• Flexible working environment with remote and hybrid working options
• Performance-based bonus system
• Stock options
• Courses, conferences, and access to learning resources
• Career growth and internal mobility opportunities
• Health coverage tailored to each country
• Wellness programmes and access to fitness options
• Quarterly company-wide Mental Health Days
• Flexibility for parents
• airSlate Junior Club for kids
• Company-wide family days
• Pet-friendly approach
• Charitable initiatives through the airSlate Care programme
• Matching employee donations
• Transparent communication and company-wide Q&A sessions