Cyber Administrative Assistant

• Manage case tracking activities, the case-management system, and associated billing processes
• Maintain accurate and timely case notes, records, and supporting information in the appropriate database
• Ensure resolved and confirmed incident records are closed before billing activities begin
• Coordinate with billing and sales support teams to ensure billing is completed accurately and efficiently
• Support case stakeholders with problem-solving activities during cyber incidents
• Partner with the Incident Coordination team to resolve partner and client challenges
• Track documentation and facilitate data transfers between the company and clients
• Provide professional and courteous service to internal teams, partners, clients, and other stakeholders
• Provide primary and ancillary administrative support to the Incident Response delivery team
• Report to the Sales Manager, Sales Management

• One to three years of experience in an administrative position or a comparable support role
• Relevant education or certifications may be considered in place of professional experience
• Ability to manage multiple tasks progressing at different speeds while maintaining accuracy and attention to detail
• Strong written and verbal communication skills
• Ability to communicate complex ideas effectively in English across different levels of an organization
• Strong problem-solving, interpersonal, and organizational skills
• Results-driven, collaborative, and solution-oriented approach
• Proficiency with the Microsoft Office suite
• Proficiency with Salesforce
• Proficiency with Smartsheet

• Remote position
• Occasional in-person attendance at work-related events at management's discretion
• Work/life flexibility
• Professional development support and resources
• Opportunities to grow, innovate, and contribute to a better future
• Global collaboration opportunities