BDR Support Apprentice

• Learn HighLevel's products and customer base, including agencies, small businesses, and SaaSpreneurs
• Answer BDR outreach replies across calls, texts, chats, and emails
• Book meetings and demos on BDR calendars and send calendar invites
• Call, text, and email customers to confirm and remind them about meetings
• Follow up with customers who missed meetings and help them reschedule
• Ask questions to understand customer needs before passing them to a BDR
• Pass warm and interested leads to the appropriate BDR quickly
• Welcome customers into video meetings and connect them with their BDR
• Log conversations and next steps in the CRM
• Help customers with basic questions or connect them with Support or Trial Experience
• Set reminders and keep follow-ups on track
• Join team meetings, call reviews, and trainings
• Perform other tasks as business needs change

• Bachelor’s degree in any discipline, or equivalent qualification
• Good communication skills in English; comfortable speaking with US-based business owners
• No prior experience required
• Friendly phone, text, email, and chat communication style
• Comfortable speaking with people by phone
• Ability to stay organized and track follow-ups
• Comfortable juggling multiple tasks in a fast-paced environment
• Patience and good listening skills
• Positive, team-first attitude
• Interest in sales and learning how a sales team works
• Able to work from home, on camera, in a quiet space
• Reliable high-speed internet at home
• Open to working US business hours, including some early mornings, late nights, or weekends
• Comfortable using a Mac with multiple monitors
• Open to learning HighLevel CRM, Google Suite, Zoom, Slack, and Excel

• 6-month apprenticeship programme
• Training provided
• Opportunity to build toward a future BDR role at HighLevel
• Remote work from home
• Participation in team meetings, call reviews, and trainings