Customer Support Specialist

• Manage your own growing portfolio of customers
• Take direct responsibility for customers and their properties
• Damage management: receive reports and commission tradespeople
• Tenant management: receive and process inquiries
• Handle new lettings
• Process property owners’ requests
• Build expertise in property management
• Work accurately in the company’s internal system and maintain precise records of all processes
• Think and act with a customer-centric approach
• No sales or business development responsibilities

• Strong communication skills in German (fluent written and spoken)
• Confident PC skills and proficient use of the internet
• Experience in telephone-based customer service and/or the real-estate industry is preferred
• Career changers are welcome, provided they have completed commercial training or a degree
• Strong willingness to learn and a high level of commitment

• Fixed working hours, Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Attractive fixed salary
• Good professional development and career advancement opportunities
• Secure position with a permanent employment contract
• New technology – you will receive a new or refurbished laptop and accessories
• Buddy programme – to help you get off to a smooth and enjoyable start, you will be paired with a colleague who will be your personal point of contact
• Friendly and collaborative relationship among colleagues
• Cross-functional collaboration and open communication
• Direct collaboration with department heads and managing directors
• Remote working option: we offer a flexible working environment that allows you to work from anywhere and optimise your work-life balance