Project Manager II

• Lead Professional Services engagements and deliver projects against defined Statements of Work (SOW)
• Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure
• Identify and unblock technical blockers for customers and engineers
• Compile tailored progress reports communicating insights and risks to internal and external stakeholders
• Lead proactive, prescriptive onboarding for enterprise customers with Customer Success Managers and Forward Deployed Engineers
• Support customer migration and expansion of platform use cases
• Audit account health and develop measurable success plans with Customer Success Managers
• Align diverse stakeholders with conflicting priorities toward common goals
• Help refine team structure, processes, and performance metrics
• Drive internal projects including product feature betas, data initiatives, and large-scale migrations

• 5+ years of experience leading complex, multi-tiered projects involving internal and external stakeholders
• Proven track record supporting customers through technical implementations, complex migrations, or software onboarding
• PMP, CAPM, CSM, or another project management certification preferred
• Experience in Cybersecurity, IT, or Business Operations highly preferred
• Proficiency in Smartsheet or similar platforms such as Monday.com or Asana
• Experience using Salesforce and data tools such as Looker or Omni to track progress
• Proficiency using AI tools to streamline project creation, improve communication clarity, and accelerate delivery quality
• Familiarity with User Acceptance Testing (UAT), change management, and project risk mitigation
• High standard of excellence in project delivery and focus on reliable outcomes
• Ability to tailor communication frequency, tone, and content for different audiences
• Ability to understand granular technical details while aligning tasks with broader business strategy
• Ability to connect teams and initiatives across Customer Success, Sales, Product, and Engineering

• Equal employment opportunities to all employees and applicants without discrimination based on sex, race, colour, social origin, genetic features, language, religion or belief, political or other opinion, membership of a national minority, property, birth, disability, age or sexual orientation