Sales Compensation Operations Specialist

• Work the compensation question queue daily, diagnosing missing deals, target corrections, and headcount and revenue discrepancies
• Resolve compensation issues directly where possible and route others to Systems, Analytics, or Accounting with supporting evidence
• Close the loop with employees who raised compensation questions
• Run monthly turnover for sales compensation trackers, including building each month, refreshing rosters, loading targets, multipliers, and accelerator thresholds
• Quality-assure formulas and roll-ups before managers and representatives access the trackers
• Monitor automated daily data-health alerts and investigate warnings or failures to root cause
• Verify fixes after subsequent data refreshes
• Investigate Salesforce data issues affecting compensation credit, including duplicate records, wiped dates, and miscoded fields
• File and track system tickets and maintain a log of defect patterns
• Apply mid-month roster changes, including prorated targets for exits, transfers, promotions, leave returns, and time off
• Maintain rep self-service tools such as payout calculators, deal-status lookup, and chatbot
• Identify incorrect AI-tool answers for correction

• 2+ years in a recurring, accuracy-critical operations role such as commissions or incentive operations, payroll, billing or revenue operations, finance operations, or similar reconciliation-heavy work
• Experience owning a high-volume request queue or ticket intake with response-time expectations
• Regular use of AI tools such as Claude, ChatGPT, Gemini, Copilot, or similar for analysis, formulas, lookups, and drafting
• Hands-on experience with large, formula-heavy Google Sheets or Excel spreadsheets and debugging others' models
• Experience reconciling data between a CRM or system of record and a downstream report, and explaining discrepancies
• Experience working remotely with teams in different time zones, communicating primarily in writing
• Direct sales commission or variable pay administration experience is an advantage
• Experience building a simple AI workflow or automation is an advantage
• SQL or AI-assisted SQL against a data warehouse is an advantage
• Experience writing or rewriting SOPs is an advantage
• Must reside in the Philippines
• Must be available and comfortable working Eastern Time Zone hours

• Distributed remote team
• Equal opportunity and inclusive work environment