Customer Success Engineer

• Lead end-to-end customer onboardings from sales handoff through project close
• Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews
• Build and maintain customer success plans documenting business objectives, KPIs, adoption milestones, and forward plans
• Translate platform adoption into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI
• Own customer relationship cadence, including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews
• Discuss vCluster architecture, Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations
• Assist customers with technical challenges and design optimal deployment architectures
• Own renewal motion starting 90+ days before renewal
• Identify expansion triggers and work with Account Executives and Solutions Engineers to convert them into customer growth
• Represent customer feature requests, escalate blockers, and provide actionable feedback to Product and Engineering

• Experience in a technical post-sales role such as customer success, technical account management, or professional services
• Track record of driving adoption and measurable business outcomes across a portfolio of technical customers
• Hands-on familiarity with Kubernetes and cloud-native technologies
• Ability to discuss architecture, RBAC, Tenant Isolation patterns, and cloud infrastructure
• Ability to engage credibly with platform engineers, DevOps leads, architects, and executive stakeholders
• Structured and proactive approach using success plans, adoption milestones, and renewal timelines
• Understanding of renewal and expansion drivers in a SaaS or platform business
• Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure is a bonus
• Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale is a bonus
• Experience working with regulated industries is a bonus
• Contributions to the Kubernetes or open-source ecosystem are a bonus
• Experience at a Series B-D startup is a bonus

• Equity
• Commission
• Health, dental, vision, and life insurance for you and eligible dependents
• Flexible working schedule
• Workplace flexibility
• Remote-first culture