Customer Service Representative – Retention, Commercial Call Center

• Handle inbound voice calls for customer retention
• Identify and understand customers’ needs in order to offer personalized solutions
• Overcome objections and negotiate alternatives to retain customers
• Record all interactions in the customer service system
• Work toward retention and customer service quality targets
• Follow company procedures and policies

• High school diploma
• Availability to work a 6-on, 1-off schedule (Monday to Saturday)
• Workday: 6 hours and 20 minutes per day
• Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use
• Strong argumentation and negotiation skills
• Good verbal and written communication skills
• Basic knowledge of computers and customer service systems
• Proactive attitude and a desire to make a difference
• Ability to work as part of a team and develop creative solutions to delight customers
• Results-oriented mindset
• Previous retention experience is a plus
• Preferred professional experience: Less than 1 year

• Meal voucher
• Medical and dental insurance
• Incentive campaigns
• Equipment provided – desktop computer
• Flexible breaks
• Semiannual profit-sharing bonus
• Internet allowance
• Structured development program and career path
• Inclusive and respectful work environment
• Life insurance
• Discount on the Carrefour card for purchases at Carrefour stores
• Optical reimbursement
• Sesc partnership
• Transportation allowance
• TotalPass
• Pharmacy benefit
• Incentive campaigns and awards