Operations Manager – Pod Lead

• Lead a small team (pod) of Account Specialists managing clients’ Amazon accounts
• Run the pod’s weekly routine, including 1:1s, stand-ups, and team meetings
• Coach team members through weekly 1:1s and clear, honest feedback
• Run performance conversations and raise issues early with evidence
• Check client work for quality before delivery
• Plan team workload, review timesheets, and arrange leave cover
• Train new Account Specialists from start to finish
• Manage one to two client accounts directly
• Learn Amazon basics and company processes during the first 30 days
• Support pod operations, answer team questions, run stand-ups, and co-run 1:1s during days 31 to 60
• Independently run the pod’s weekly routine and 1:1s and lead a first performance conversation during days 61 to 90
• Participate in the application review, screening call, interview, trial task, and final interview process

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm; ability to identify when someone needs training versus more effort and act accordingly
• Strong attention to detail and quality
• Ability to learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time, full-time
• Reliable internet and a quiet place to work from home
• Amazon Seller Central or Vendor Central experience (nice to have)
• E-commerce or agency experience (nice to have)

• Paid Time Off
• Work From Home
• Training & Development
• Private Health Insurance After 12 Months
• Day Shift - 7am to 4pm PH Time
• Structured training
• Clear path to Pod Lead
• Salary rises to AUD 1,350 a month once signed off as Pod Lead (usually within six months)