Bilingual Help Desk, Client Support Specialist

• Onboard restaurant clients to ordering and delivery platforms such as UberEats and DoorDash.
• Guide clients through settings, integrations, and basic troubleshooting.
• Provide Tier-1 help desk support and answer technical questions.
• Conduct B2B interpretation between English and Spanish during vendor conversations.
• Offer light customer success support to ensure smooth adoption of the platforms.
• Manage scheduling, follow-ups, and information organization.
• Assist with general operational tasks that free up the founder's time.
• Help coordinate communication between clients and vendors when needed.
• Act as the founder's right hand by taking over support, administrative tasks, and client-facing responsibilities.

• Fluent English and Fluent Spanish, able to switch between both languages comfortably.
• Ability to understand multiple Spanish dialects and US accents.
• Experience in help desk, support, customer service, or virtual assistant–type roles.
• Strong client-facing communication and active listening.
• Tech-savvy and quick to learn new restaurant or ordering software.
• Highly empathetic, customer-centric, and patient.
• Organized, able to juggle many small tasks and follow through.
• Proactive mindset and comfortable working with ambiguity.
• Experience with UberEats, DoorDash, or other restaurant tech systems.
• Experience supporting small businesses.
• Leadership potential with interest in growing into a Team Lead role.

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.