Medical Virtual Assistant

• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the appropriate staff
• Handle all patient information in a HIPAA-compliant manner
• Support U.S. healthcare practices with front-office and administrative work
• Help patients get scheduled, verified, and supported so providers can focus on care
• Work directly inside clients' teams and tools

• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in Colombia
• Reliable home office setup and stable internet connection
• Experience with insurance verification or prior authorizations (nice to have)
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks (nice to have)
• Fluency in Spanish (nice to have)

• Health insurance for contractors
• Holiday Extra Pay
• Work hours generally align with standard U.S. business hours, with some potential flexibility depending on the client's needs
• 100% home-based position
• Mental health days
• Performance-based incentives in addition to base salary
• Annual review and appraisal process
• Opportunities for professional growth and advancement