Gaming Support Agent

• Handle customer support issues for an assigned game studio
• Help players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team of agents under the guidance of a Team Lead and an Operations Manager
• Complete assisted training modules to grow, develop, and improve skills
• Stay current on the client's newest projects and updates, past releases, and branding
• Help players continue enjoying the games they love

• You speak and write English at an advanced level (minimum C1)
• You are located in South Africa
• You have in-depth gaming knowledge and love anything related to video games
• You own a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency < 120 ms internationally
• A minimum of 8 GB RAM
• Windows 11 (all editions except Windows S Mode)
• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger; 8th Gen Intel or above, or Ryzen 2nd Gen or above
• A GPU with a G3D Rating of 4806, like GTX 760, or stronger
• 2 monitors
• A smartphone usable for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
• Innovative digital tools and comprehensive training, with access to an online training course library
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA