Senior Process Analyst

• Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and optimization opportunities
• Develop and implement strategies to improve processes, streamline operations, and increase productivity
• Collect and analyze process performance, KPI, and metric data to identify trends and improvement areas
• Create and maintain process maps, standard operating procedures, workflow diagrams, and other documentation
• Collaborate with cross-functional teams, managers, stakeholders, and subject matter experts to gather requirements and develop solutions
• Lead and support process-improvement change initiatives and adoption of new processes and systems
• Provide training and support during implementation of new processes, tools, or systems
• Monitor implemented processes and recommend further improvements
• Lead or participate in process-improvement projects, including scope, objectives, timelines, and deliverables

• Bachelor's degree in business administration, management, engineering, or a related field is typically required
• Several years of experience in process analysis, process improvement, business consulting, or a related role
• Experience in project management and change management is highly desirable
• Proficiency in Microsoft Visio, ARIS, Lucidchart, or similar process analysis and modeling software
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to lead and manage cross-functional teams, influence stakeholders, and drive organizational change
• Solid understanding of business operations, KPIs, and industry best practices
• Meticulous attention to detail
• Continuous learning mindset and awareness of process improvement methodologies and industry trends
• Ability to work and improve in a startup environment
• Flexibility to work Eastern Standard Time (EST time zone)

• Remote work option
• Flexible work to Eastern Standard Time (EST time zone)
• Training and support for end-users and teams involved in implementing new processes, tools, or systems