Financial BPO Analyst

• Perform clients’ financial operations using the platforms and systems supporting the operation
• Handle accounts payable, financial reconciliation, payroll, and benefits administration activities
• Ensure compliance with the processes, rules, deadlines, and policies defined for each client
• Identify, address, and escalate operational exceptions
• Track clients’ financial requests and outstanding items
• Maintain close relationships with clients by providing support and proactive communication
• Anticipate issues and communicate relevant situations
• Log incidents and keep operational records up to date
• Contribute to the continuous improvement of internal processes
• Participate in regular team alignment meetings

• Previous experience with financial operations
• Experience with accounts payable, bank reconciliation, payroll, or similar financial processes
• Strong organizational skills and attention to detail
• Ability to follow processes, procedures, and deadlines with discipline
• Strong written and verbal communication skills
• Comfortable working with digital systems and platforms
• Quality- and operational-compliance-oriented mindset
• Ability to identify problems and independently seek solutions
• Availability for interactions during business hours (GMT-3)
• A plus: experience with Financial BPO, financial back-office operations, ERPs or financial systems, the condominium property management market, personnel administration, benefits administration, continuous improvement, and customer service or client relationship management

• Engagement as an independent contractor (PJ)
• 20-hour workweek
• Ongoing, long-term project
• 100% remote work
• Weekly alignment meetings