Collection Specialist

• Contact customers by phone, email, or other communication channels regarding outstanding payments
• Follow up on overdue accounts and assist customers with payment arrangements
• Maintain accurate and up-to-date records of collection activities
• Handle customer questions and concerns professionally
• Negotiate payment plans when appropriate and within company guidelines
• Monitor assigned accounts and follow up on promised payments
• Escalate difficult or unresolved accounts to the appropriate team
• Maintain confidentiality of customer and account information
• Meet assigned collection and performance goals

• Previous experience in collections, customer service, call center, or a related role is preferred
• Strong verbal and written communication skills
• Good negotiation and problem-solving skills
• Professional and confident phone manner
• Ability to handle difficult conversations calmly and professionally
• Strong attention to detail and organizational skills
• Comfortable working with computers and basic office software
• Ability to work independently and as part of a team
• Ability to work Monday–Friday, 9:00 AM–5:00 PM
• Ability to handle a fast-paced, high-volume call handling environment

• Equal opportunity workplace
• Remote work arrangement