Customer Solutions Specialist

• Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle
• Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies
• Schedule project crews for services, training, and deliveries; manage regional spreadsheets and work orders
• Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders
• Handle customer service or billing complaints, conduct daily follow-up calls, and record all client interactions
• Manage supply orders, entering and closing orders in the system while overseeing client supply distribution
• Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets
• Work with external vendors to resolve issues and recommend process improvements to streamline operations

• Associate degree (2-year degree) required; Bachelor's degree (4-year degree) is a plus
• Proven experience in operations support, customer solutions, or client project coordination
• Strong ability to multitask, manage multiple project budgets, and resolve sudden challenges at a moment's notice
• Exceptional attention to detail and strong written and verbal communication skills over phone and email
• Proficient in basic computer applications, software systems, work order management, and spreadsheets
• Fluent English and Spanish skills (bilingual) are mandatory
• Must be based in Latin America

• Compensation in USD
• Fully remote work within Latin America with flexible time schedules
• Career growth with international clients and dynamic projects
• Long-term independent contractor agreement (no additional benefits such as paid time off, health insurance, etc.)