Key Account Manager – Scandinavia, Baltics

• Own and develop customer relationships in Scandinavian and Baltic markets
• Connect with key business executives and stakeholders
• Create account growth plans and drive customer performance and revenue growth
• Develop promotion plans and upsell products to increase profitability
• Build positive relationships with internal colleagues, support teams, and management
• Improve customer satisfaction, support processes, metrics, KPIs, and product placement and delivery
• Track portfolio performance and turn findings into action
• Report KPIs, metrics, and status to management
• Negotiate and manage commercial agreements within approved frameworks
• Liaise between customers and cross-functional internal teams
• Ensure contract delivery, integration kick-offs, and product launches
• Own customer escalations and protect account retention
• Maintain market and competitive intelligence and report findings
• Share knowledge and contribute to an open, creative work environment

• 4+ years of key account management experience with proven commercial results
• Practical understanding of iGaming products, lobby positioning, and promotional tools
• Deep understanding of iGaming concepts and game performance evaluation
• Direct experience in Scandinavian or Baltic markets, with a plan to learn others
• Comfortable with revenue-share agreements, pricing, discounts, promotional contributions, and account profitability calculations
• Experience negotiating renewals and commercial terms, handling price pressure, and securing commitments
• Ability to build credibility with customer managers, commercial directors, senior executives, and operational teams
• High attention to detail and precision while balancing multiple priorities
• High integrity, strong analysis, and decision-making skills with understanding of regulatory challenges
• Experience managing multiple accounts, maintaining CRM records, forecasting revenue, and prioritising work
• Willingness and ability to travel for customer meetings and industry events
• Fluent professional English; fluency in spoken and written English is required
• Strong presentation skills and clear written communication
• Relevant Scandinavian or Baltic language valuable for applicable account portfolio
• Proficiency in MS Office suite and multi-channel contact centre software
• Must be an EU member or have a valid work permit for the EU

• Full-time permanent employment
• Remote work option or based in Malta
• Equality, diversity, and inclusive work environment